Tuesday, September 10, 2013

Progressive



Progressive, our TopTenREVIEWS Silver Award winning auto insurance company, has been a dominant force in the auto insurance market for more than 70 years, garnering a strong reputation for its customer service, emergency responsiveness, policy flexibility and overall commitment to the safety and security of its policyholders. With its "Concierge Level of Claims Service" and renowned Immediate Response Vehicles, Progressive has made the aftermath of car accidents and auto-related incidents less complicated, less time-consuming and most importantly, less-imposing on the workaday lives and busy schedules of its policyholders. Progressive's past may have been bright, but, if it continues to place the needs of its policyholders first, its future will only get brighter.





Standout Features

  • Multi-party Comparison Quotes
  • Pet Injury Coverage with Collision Coverage
  • Concierge Level of Claims Service

Progressive sets quite an example with its Immediate Response Vehicles (IRVs) and initial towing and rental services. Policyholders can receive claims estimates from the comfort of their own driveway or the repair facility the vehicle is housed in: a step that can expedite the claims and adjustment process and facilitate quick repairs and timely payments for vehicles in need of replacement and claimants of non-Progressive motorists involved in an accident.
Many complaints that are issued against all insurance companies, generally involve the complicated process of filing a claim, receiving an estimate, booking time for a repair and then waiting for the scheduled repairs to be completed. This process hardly takes into account the reality of people's schedules, their work, their home, their leisure time. Really, this process has been in need of revision for a long time and Progressive does so through its "Concierge Level of Claims Service". The Concierge Level of Claims Service are facilities where drivers can drop off damaged vehicles and leave the hair-pulling, time-consuming task of receiving an estimate, finding a repair facility and making rental car arrangements to the experts. In fact, in as few as fifteen minutes, policyholders can be back on the road with a rental car, confident that their car is being repaired quickly and hassle-free.

Policy Flexibility:
8.8/10
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Progressive's roots are firmly planted in car insurance. Through the decades, however, it has grown to include other insurance products and services that range from home to life and nearly everything in between. Unlike GEICO, which operates entirely online and through telephone, Progressive has more than 30,000 independent insurance agents that, along with simply auto insurance and other insurance products, can give detailed, in-depth information about policies and discounts, as well as assist in finding a coverage level that suits the needs and budget of the policyholder. Whether you need a Liability-Only policy for a single vehicle or Full Collision coverage with no deductible, Progressive has just the right policy and insurance product for you.
Benefits & Discounts:
8.8/10
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One benefit that sets Progressive apart from other car insurance agencies is its complimentary coverage of pet injuries for policyholders with collision coverage. Though incidental pet injuries that are caused by a car accident are not measured, thousands of pets die each year due to car collisions. Making sure that both you and your dog or cat are covered in the event of an accident is a step in the right direction--and one that other auto insurance companies would be wise to emulate.
Progressive also offers automatic discounts for new and continuing customers. Good Student discount? Check. Good Driver discount? Check. Multiple vehicle discount? Check. Multiple-policy discount? Check. Full-payment, e-sign or low mileage discounts? Check, check and check. Along with its MyRate feature, which follows driving history and records more closely, which can be a savings boon for customers, Progressive offers dozens of discounts to its policyholders, saving customers money and likely gaining their loyalty, too.

Customer Service & Claims Timeliness:
10/10

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Progressive was among the first to make policy and claims management functionality available online; a trend which most of its competitors now follow. With its Immediate Response Vehicles and Concierge Level of Claims Service, drivers can be back on the road and on with their lives and jobs, free from the baffling, time-consuming ordeal that is seeing a damaged vehicle from point A to point Z.
Progressive customer service representatives and agents have a hard-earned reputation as being among the best in the business. Customers continually report of agents and representatives going "beyond their expectations" to find discounts, field questions and facilitate quick and timely claims adjustment and vehicle repair and replacement. Less visible is Progressive's mediation and arbitration team, which ensure that claims involving other parties are brought to a decision as quickly and judiciously as possible. Fortunately for Progressive car insurance policyholders, repairs and replacements will be made even if other involved parties are uncooperative or unresponsive. No driver should have to go without a car because of the negligence of another motorist or his auto insurance company.
Summary:
In its 70-plus years of continual operation Progressive auto insurance has seen wave after wave of competitors, marketing trends and technological innovation--and remained atop throughout. Humorous advertisements might create brand recognition and drive motorists to purchase policies, but it is only through meeting--and even exceeding--the needs of policyholders after the policy's signing that an auto insurance company survives and succeeds. Progressive is living proof of that.

Nationwide



Like Farmers and State Farm, Nationwide auto insurance began with farmers and ranchers, limiting its risk pool to farmers and ranchers in order to save its policyholders money on premiums oftentimes inflated due to urban motorists who drove more frequently and in riskier conditions. The years have served Nationwide well. It has expanded its auto insurance to include other insurance protection products while expanding its coverage from Ohio farmers to all drivers across the nation.
Unlike many auto insurance agencies, whose storied past tends to cast a shadow into the future and whose growth, while beneficial to shareholders and can offer savings initially for policyholders, comes at the cost of the quality of its customer service and claims process, Nationwide has managed to balance the needs of the individual with the needs of the collective.

Standout Features

  • Free Nationwide iPhone application
  • 100% guarantees on repairs for life of car
  • Blue Ribbon Claims Services

Accidents are just that: unplanned, oftentimes chaotic affairs that can range from simple information exchanges for parties involved in a fender bender to serious bodily injury and vehicle damage that can require hospital stays and even legal prosecution. With Nationwide, getting your vehicle off the road, into the repair shop and back on the road again is made as simple as possible and built with the busy lives and schedules of its policyholders in mind.
The Blue Ribbon Claims Services, like Progressive's "Concierge" program and eSurance's E-star program is designed to expedite the claims and repairs process by offering motorists access to pre-screened, pre-qualified repairs facilities where all repairs are guaranteed for as long as you own the vehicle. The Blue Ribbons Claims Service, like eSurance's E-star, also updates repairs statuses with actual photos, going beyond the vague and brief description that generally accompanies updates.
Policy Flexibility:
8.8/10
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Depending on state laws, many of which require drivers to take out additional auto insurance protections, Nationwide is highly flexible. Keeping in mind the needs of its policyholders, Nationwide customizes each car insurance policy to offer the right coverage for the right driver at the right price. Nationwide customers seeking simplicity for insurance protection products can also expand their auto insurance policy to include other policies, including home, life and others.
Benefits & Discounts:
8.8/10
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Though Esurance sets a pretty high mark for discounts and benefits, Nationwide doesn't fall far behind. In addition to the unwritten discount standards like Multiple-policy, multiple-car, good driver and good student, Nationwide offers premium discounts for vehicles with car safety and anti-theft features, drivers that have completed a defensive driver course and long-term policyholders. Also, not forgetting its roots, Nationwide offers discounts for Farm Bureau Members in several states, as well as upwards of 3% for employees and members of qualifying organizations.
Customer Service & Claims Timeliness:
10/10
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Nationwide has gone well beyond the norm with claims transparency and tracking. With the recent release of its Nationwide iPhone app, Nationwide policyholders with an iPhone can now track claims, manage policies, make payments and perform other tasks, further simplifying both routine policy maintenance and irregular customer needs like accident claims and repairs.
Although Nationwide has remained with the times and has made policy information and application, maintenance and reporting functions available online, it still keeps offices with licensed agents across the country. Though the move online has simplified the maintenance of car insurance policies and made it fairly easy to access information about features and products, sometimes you need a personal agent from your own community to explain features, assist with claims and advocate your cause. With offices in most cities across the country, Nationwide makes this possible.
Summary:
Nationwide Auto Insurance is proof that being big doesn't have to mean being impersonal, and that it's possible to be innovative and traditional at the same time. While GEICO, Progressive and eSurance have strong features or programs that distinguish them, Nationwide seems to have taken some of the better elements of all 3, combining them together to make for a customer-driven auto insurance product built with the lives, needs and schedules of its policyholders in mind.




GEICO Top Ten REVIEWS



    With the wave of successful ad campaigns GEICO has launched in the last decade, it might seem that GEICO, our TopTenREVIEWS Gold Award winner, is relatively new to the auto insurance market. Not so. GEICO, which began in the District of Columbia as the Government Employees Insurance Company, has been an auto insurance provider for more than 70 years and has made its services available in all 50 states.
GEICO was among the first to develop a non-agent model for customer service, claims filing and policy inquiries, making these available through phone and Internet and allowing GEICO to pass savings on to its customers. In addition to these savings-oriented operational practices that provide new policyholders with substantial discounts, GEICO has earned and maintained the loyalty of its customers through its professional, helpful customer service representatives, efficient claims process and continued dedication to getting its policyholders off the road and back on again as quickly as possible.

Standout Features

  • Infrastructural Savings Passed on to Policyholders
  • Instant Online Premium Quote
  • Online Policy Management
Response & Repair:

9.5/10


Getting your car safely off the road and in for repairs or replacement is one thing, but ensuring that motorists are back in their own car or temporary rental with little delay is another. Fortunately, GEICO excels at expediting initial towing and emergency services through its affiliates with streamlined claims and adjustments services to see that necessary repairs and replacements are done as quickly as possible, with the ins and outs of cost and culpability settled responsibly, judiciously and, most importantly, rapidly.
GEICO also offers its policyholders the ability to track claims online, doing away with the complicated "Phone-trees" that many car insurance companies require customers to go through to track claims.

Policy Flexibility:
10/10


GEICO is incredibly flexible with its policy attributes, crafting policies that suit the needs and budgets of its policyholders, while extending its streamlined business-model savings to the customer. Whether you are looking to insure multiple vehicles or drivers, increase or decrease deductibles on policies, reduce coverage to Liability-Only or manage the payment cycle or structure, GEICO allows its policyholders an unprecedented freedom to do so. Best of all, this can all be done online or over the phone with a dedicated GEICO insurance agent, which can be an added benefit for those living in rural areas.

Benefits & Discounts:

10/10


Many discounts are enjoyed outright through GEICO's area agent-free infrastructure. As for others, GEICO offers a variety of discounts ranging from good driver discounts, good student discounts (for younger drivers attending school) and automatic payment discounts, as well as discounts for multiple-policy holders and established customers. GEICO also offers discounts for policies involving cars with advanced safety and security features, including air bags, anti-lock brakes, car security/anti-theft systems and daytime running lights, among others.
As GEICO origins are in its Government Employee Insurance Company, GEICO offers many benefits and discounts to active, reserved and retired military personnel, as well as senior-level federal employees. But, just as it is no longer a company intended only for government employees, GEICO extends similar benefits and discounts to more than 275 affiliated groups.
Customer Service & Claims Timeliness:

10/10



 Getting you and your vehicle off the road and into the mechanic or appropriate technician is only half the battle. Seeing that claims are processed and repairs completed in a timely and efficient matter is another matter altogether. Fortunately, this is where GEICO stands out, giving its policyholders a variety of methods for reporting and tracking claims, while mediating between various auto insurance companies if necessary and facilitating timely car repairs. Claims can be reported and tracked entirely online, freeing up motorists to get on with day-to-day responsibilities as opposed to spending a considerable amount of time filtering through "phone trees" to speak to a claims adjuster or agent. Although, for additional convenience, policy information and claims information can still be accessed by phone, with the assurance of a fast connection to the appropriate party.
GEICO's reputation for its customer service is largely what has proven to be the true catalyst for its retention and policyholder satisfaction, not its entertaining, popular commercials or its slight savings. This is evident in its retention rate, which ranks among the best in the auto insurance industry.


Summary:





GEICO has emerged as one of the premiere car insurance companies in recent years--and for good reason. Offering its customers upfront savings on auto insurance policies, providing streamlined claims reporting and tracking and emphasizing personable and responsive customer service, all while facilitating quick repairs to get motorists back in their cars and on the road. Combine this with its bounteous offering of discounts, policy flexibility and potential for multiple policies such as home, life, boat and others and you have a one-stop-shop for auto insurance--as well as other insurance--needs that is as convenient and timely as a drive-thru window.



Car insurance buying guide



How To Find Very Cheap Car Insurance

 

 


Getting started

Those quirky characters in auto-insurance TV ads might give you more laughs than actual savings, according to a 2009 survey by the Consumer Reports National Research Center. Only 14 percent of 4,500 ConsumerReports.org subscribers who compared premiums found that they would save money by switching insurers.
That doesn't mean shopping is a waste of time. But it's only one way to save on auto premiums, which these days are buffeted by a slew of variables, such as:

Rising costs

Auto-insurance premiums are up 10 percent since 2008, compared with zero for overall inflation. That's a big change from the three prior years, when rates rose 1 percent per year on average.

Credit-based insurance scores

Hard times have hurt many consumers' credit scores. That could result in rate increases, thanks to most carriers' use of credit-based insurance scores in setting premiums. Consumer advocates (including Consumer Reports) have long argued that credit-based scoring is unfair because scores are not related to accident risk. But legislative efforts in 27 states to ban or restrict the practice over the last two years have been unsuccessful.

Uninsured motorists

The recession has prompted unemployed consumers to go without insurance, which could shift some or all of their liability costs to you.

Data mining

Some insurers use consulting firms that mine databases for personal policyholder information that may or may not be accurate. One company claims to dig for information about your kids, your marital status, your job, and other data with which to confront you for a possible rate hike.

Corner-cutting repairs

Some insurers push policyholders to get their cars fixed at specified repair shops, which left our readers less satisfied, so that the companies can cut costs, often through use of cheaper aftermarket replacement parts.
Some cost factors are beyond your control, but there's still plenty you can do to cut your premiums for the auto coverage you need.

Do an annual rate check

Check rates from other insurers annually to make sure you're getting the best deal. But if you've been with the same insurer a long time, it might be tough to beat its rates. That's one reason shopping around didn't pay off for our survey respondents: More than 60 percent have been with the same carrier for 10 or more years. "Insurers reward longevity, particularly loss-free longevity," says Bill Wilson, associate vice president for education and research at the Independent Insurance Agents and Brokers of America. Long-term policyholders get bumped up into better rate tiers.
But most consumers, 75 percent, haven't shopped for auto insurance in the past year, and of those who did, most researched only one or two companies, according to a recent insurance-industry survey. By looking father afield, you'll have a better shot at savings.
For example, a San Diego multicar couple in their 40s with a 17-year-old male driver on their policy and no violations or accidents might jump at Progressive's $6,104 annual premium if they were already paying $8,593 to Farmers Mid-Century. But they'd find even lower rates at State Farm ($4,625), Safeco ($3,717), Geico ($3,648), and USAA ($2,883), according to rate comparisons published by the California Department of Insurance.
Check whether your state insurance department provides rate comparisons; go to www.naic.org/state_web_map.htm to find a link to your state's agency. You can also compare multiple insurers online at Answer Financial, Insure.com, InsWeb, and NetQuote. You usually won't get an immediate quote online, but you will get e-mail messages from hungry agents.
Consider forming a relationship with an independent agent, who will check rates for you at a range of carriers.

Pick a top-rated insurer

Saving is not only a matter of finding the lowest premium. An insurer can charge less in premiums but cost you more overall by lowballing loss estimates, hassling the repair shop to cut corners, and forcing you to pay extra for the manufacturer's replacement parts if you choose them over cheaper knockoffs. It can also unfairly jack up your premiums after an accident.
We surveyed 28,241 ConsumerReports.org subscribers who filed a claim between 2006 and the first half of 2009. Eighty-six percent of them were highly satisfied with the handling of their claims. Among the highest-rated groups were NJM, USAA, Amica, and Auto-Owners, with overall satisfaction scores of 92 or higher. Availability for some insurers is limited by region or policyholder eligibility rules.
Only 10 percent of Auto-Owners policyholders complained about claims-related problems, such as delays and disputes over fault or damages. By contrast, 26 percent of Commerce customers had a complaint in that area.





Set the deductible right

A higher deductible reduces your premium because you pay more out of pocket if you have a claim. Hiking your deductible from $200 to $500 can cut your premium on collision by 15 to 30 percent. Go to $1,000 and you could save 40 percent. If you have a good driving record and haven't had an at-fault accident in years, if ever, opting for a higher deductible on collision might be a good bet. Just make sure you can afford to pay it if your luck runs out.

Review all of your coverage

Your liability coverage pays for bodily injury and property damage that you cause in accidents. Don't get caught short by reducing your liability limits to the state minimums. Buying more coverage might seem like an odd way to save, but the benefit comes if you have a costly claim, which can put your personal assets at risk. Buy standard 100/300/100 coverage, which pays for bodily injury up to $100,000 per person and $300,000 per accident, and property damage up to $100,000. If you have a high net worth, boost bodily injury to $250,000 per person and $500,000 per accident.
One of every six drivers today may be uninsured, according to the Insurance Research Council. If you get hit by an uninsured at-fault driver, you'll have to pay for repairs out of your own pocket and sue the at-fault driver for damages. Protect yourself by buying uninsured/underinsured motorist protection with the same limits as your liability coverage.
You can probably cancel your collision and/or comprehensive coverage when the annual cost equals or exceeds 10 percent of your car's book value. Otherwise, you could end up paying more over time than you would recoup for repair or replacement of your damaged, stolen, or totaled vehicle.
If you have another car that you can use while your vehicle is being repaired, you don't need to pay for rental-reimbursement coverage. Dump roadside assistance if you have an auto-club membership that's a better deal. Think carefully about personal-injury protection and medical-payments coverage: Forget it if you have good health coverage; keep it if you don't or if your usual passengers might not be well insured.

Watch crash repairs closely

Claims payment is where the rubber hits the road. Your insurer might push you to use shops in a direct-repair program (DRP) or use cheaper replacement parts, rather than the original equipment manufacturer (OEM) parts. Tests have found that some non-OEM parts fit poorly, are more prone to rust and corrosion, don't always meet federal safety standards, and may not provide good protection in a crash.
In our survey, respondents' satisfaction with repairs was significantly lower among those who felt pressured to use DRP shops and non-OEM parts. And respondents who said they were pressured to use non-OEM parts had significantly more problems with their repairs.

Take advantage of discounts

Discounts are designed to attract the business of lower-risk drivers. Those drivers include students with good grades, new drivers who have taken a driver-training course, older drivers who have taken a refresher course, and members of affinity groups, such as college alumni and certain occupations and professions. Antitheft and safety equipment can also get you a discount.
Insurers also offer discounts if you buy your homeowners, renters, or life-insurance policy from them. But be sure you check out total costs both ways: premiums from different insurers combined compared with single-insurer packages.
At least two insurers offer discounts in some states based on electronic monitoring of your driving habits. With Progressive's "Snapshot" discount, eligible drivers in 22 states plug an electronic data recorder into their car's data port (available only for cars from model year 1996 or later). The device tracks miles and time of day the car is driven and how often you brake suddenly. If the device shows that you drive less than average, avoid operation from midnight to 4 a.m., and don't stomp on the brake pedal, you might get up to a 30 percent discount. If it shows that you're a riskier driver, you could see your rate go up by as much as 9 percent in some states. If you quit the program, Progressive won't use the data to set your premium, except in Alabama, where the insurer can use it for a year after you quit.
State Farm's "Drive Safe & Save" discount, available only in Ohio, uses your GM vehicle's OnStar system to track and transmit monthly odometer readings. A 30- to 49-year-old driver who pays $600 per year in premiums, for example, will get a 9 percent discount if he drives 13,000 miles per year and a 23 percent reduction if he drives only 6,000 miles. But if he's rated as "short annual mileage," less than 7,500 miles per year, he could end up paying more if the data show that he drives more.


Tuesday, July 23, 2013

USAA Insurance Company Review



If you are a member of the U.S. Military, you have undoubtedly heard of USAA Insurance. USAA (United Services Automobile Association) is an insurance company serving members of the U.S. Military with insurance banking, investment, retirement planning and financial counseling services. For service men and women and their families, the company offers many attractive benefits to its members.

USAA began in the 1920s. It was founded by a group of twenty-five army officers who were looking for insurance. Most companies would not insure members of the military because they were considered a high-risk group. The company expanded its services to include not only insurance products, but also banking and investment services.

From its early beginnings, USAA has grown to over 8 million members and is worth of $19 billion. The company is headquartered in San Antonio, Texas. USAA has consistently received the highest rankings from insurance rating companies such as A.M. Best, Moody's and Standard & Poor's. It has also won numerous customer service and other awards from organizations such as Forrester Research, Inc., Fortune 500, Javelin Strategy & Research, InformationWeek 500, Council of Better Business Bureaus and Insure.com among others.

Because USAA targets its services only to members of the military, it concentrates on offering the best service and products to only service members and their families. All members of the U.S. Military are eligible for USAA membership along with National Guard and Reserve members and children of USAA members. Service members may determine their eligibility from the company website. Former members can resume their membership at anytime. There is no age limit. Anyone who has ever served honorably in the U.S. Armed Forces is eligible for USAA membership.

Financial Strength

USAA has received the highest rating available from A.M. Best of “A++” Superior. Moody's and Standard & Poor's also give USAA their highest financial strength ratings. The company has also been ranked in the top 200 companies by Fortune 500. J.D. Power and Associates gave two awards to USAA in 2011, Customer Service Champion and the top Self-Director Investor Study. Members of the military can trust in the financial stability of USAA.

Products and Services

Service men and women who join USAA will find a wide range of insurance and financial products available to them. Some of the products and services available include:

Auto Insurance
Homeowners Insurance
Renters Insurance
Health Insurance
Life Insurance
Small Business Insurance
Long-term Care Insurance
Banking Services
Investment Services
Real Estate Search Assistance
Mortgages
Retirement Planning
For a full-list of products and services, you can visit the USAA website or call 1-800-531-USAA (8722).

Pros and Cons






Pros

Competitive insurance rates for members of the U.S. Military
Financially sound
Financial planning and money management advice
Broad range of insurance and financial services including insurance, banking and investment products and services
USAA returns a portion of its profits back to members each year
USAA mobile services offer deposits and other banking services 24/7
Cons

Only available to members of the U.S. Military
No deposit or withdrawal services available at banking locations
To deposit into a checking account, members must use Internet, phone or mail services
Withdrawals are available only from ATMs
The Bottom Line

Members of the military have many options to choose from when it comes to insurance and financial services. If you are serving in the military, you do not have to buy your insurance from USAA; however, there are many reasons why USAA is a good choice. USAA offers a one-stop shopping experience for service members to take care of all their financial needs. It is a financially sound and customer service oriented organization. When shopping for affordable insurance, members of the military will find the insurance rates highly competitive.

Nationwide Insurance Company Review



      Choosing an insurance company is not always an easy task. We all hear so many commercials and advertisements from insurance companies claiming that each one offers the best services and products. You probably recognize the familiar commercial jingle singing what Nationwide Insurance wants you to remember - - “Nationwide is on Your Side.” But what you may be wondering is what this insurance company has to offer that makes it a good choice for your insurance needs and one you will want to consider when making insurance quote comparisons.

Nationwide Mutual Insurance Company has been in business for over eight decades. In the company’s beginnings, it was a small mutual auto insurer in Ohio that insured only farmers. A mutual company is one that is owned by its policy holders. From these humble beginnings, Nationwide Insurance has expanded its insurance lines and coverage territory to include 32 states and the District of Columbia.

Nationwide Financial Services is also part of the Nationwide family of companies and is one of the largest financial services in the world. Fortune 500 has ranked Nationwide Insurance in its top 100 companies. The company became a publicly-traded entity in 1997 and currently has assets of over $135 billion. The current CEO of Nationwide Insurance is Steve Rasmussen.

Financial Stability

One thing Nationwide Mutual Insurance Company has to offer its customers is financial stability. Why is this important? You don’t want any insurance carrier who is “here today and gone tomorrow.” Financial stability means that the insurance company has sound financial assets, makes wise investments and will be able to pay any claims presented. AM Best gives Nationwide Insurance an “A+” Superior rating with a financial size category of XV ($2 billion in assets or greater). Although the rating has a negative outlook, they are still very financially secure. Insurance market conditions are erratic at best, so the negative implications could change after the next business quarter. Moody’s rates Nationwide with an “A1” rating while the S&P rating is “A+”. The outlooks from both Moody’s and S&P are stable.

Product Offerings

From the Nationwide website, you can receive a quote for auto, boat, motorcycle, homeowners, renters, life insurance, group medical, business, pet and farm insurance and more. Depending on what state you live in, you can get an insurance quote online or visit one of the local Nationwide Insurance offices. There is an agent locator on the website to assist you in finding a local agent.

To receive an insurance quote, you can visit the Nationwide Insurance Website, a local Nationwide office or call 1-877 On Your Side (1-877-669-6877).

Perks

Nationwide Insurance has several attractive perks to offer its insurance customers including:

Mobile Claims Application: A mobile application that takes you step-by-step through the claims process.

Discounts: Many discounts are available including multi-policy, multi-car, good student, anti-theft device, passive occupant restraint, accident forgiveness, loyalty and defensive driving among others.

Easy-to-Use Website: Nationwide Insurance offers a useful and informative website for its customers. From the website, you can get a quote, locate a local agent or read useful tips and information about different types of insurance and products.
Customer Satisfaction Level

At the time of this writing, the Better Business Bureau rating is currently being updated for Nationwide Insurance. However. J.D. Power and Associates gave Nationwide Insurance average ratings (3 out of 5) across the board in a customer auto claims satisfaction survey. The areas where the company was rated include overall customer satisfaction, repair process, rental car experience and settlement process among others.




Health Insurance Benefits and Options



Health Insurance Benefits and Options

Health Insurance Benefits

Golden Rule Insurance Company underwrites the health insurance policies for UnitedHealthOne. Coverage and availability for each plan may vary by state. No coverage is available for the states of New Mexico or Georgia. Some of the perks you will find with UnitedHealthOne include:

Claims Processing: A majority of claims are processed within 10 working days or less
Deductible Credit: For renewable health insurance plans, you can increase your deductible for up to 50%.
Preventative Care: 100% coverage for preventative care with no deductible requirement
Provider Network: large provider care network with savings for in-network providers of up to 50%
Dependent Coverage: Coverage for children up to age 26
Specialized Care: No referrals required when for required specialist care
Health Insurance Options

There are many options with UnitedHealthOne including copay plans, HSA plans, dental insurance and short-term health insurance coverage. There are high deductible plans available with critical illness coverage if you are trying to stay within a budget. You can customize your coverage from the minimum to maximum amount of coverage depending on your individual situation and finances. There are set co-pay plans where you pay a portion of the expensive for routine healthcare.

There are also HSA or health savings plans available where you can save toward your deductible and other healthcare related expenses. With the HSA, you can enjoy the benefit of paying a lower premium for a high-deductible policy while saving to cover your out-of-pocket deductible expenses. HSA plans have deductibles varying from $1,250 to $10,000. The most affordable option is the HSA70, where you will pay 30% co-insurance after you have met the deductible. If you are looking for more comprehensive coverage, you may choose the HSA100, where you pay $0 out-of-pocket expenses after you have met the calendar-year deductible.

Pros and Cons





Travel insurance: 10 tips on finding the best deals








4. Check what is already covered by your home insurance policy or bank

Home policies often include insurance for personal possessions when away from home, so you can opt out of having baggage cover and save money. You may also have a credit card or current account that includes travel insurance but check that the cover is sufficient for your needs – such "free" insurance can sometimes be very basic.

5. Choose annual cover if you travel more than three times a year

According to Moneysavingexpert.com, if you travel three times or more a year (or twice or more if one trip is to the US) then getting an annual policy that covers the entire year's travel for one fee is likely to cost you less than buying separate single-trip policies. But note that annual policies won't cover backpackers on extended trips: they usually cover trips up to a maximum of 31 days.

6. Egypt is in Europe, but the US is not in the world

You don't need to buy a worldwide policy for much of north Africa: as Egypt, Morocco and Turkey come under Europe in most deals. But watch out, some "worldwide" policies exclude the US and Canada.

7. Look out for age limits and medical exclusions

Many policies, particularly the cheapest, will not insure anyone aged over 65, however fit and active. Most standard policies will also not cover any pre-existing conditions. So, for example, if you are asthmatic and suffer an attack on holiday that requires medical treatment, your policy will not pay out. Tell your insurer about any ongoing medical conditions and answer questions honestly. Some insurers may then agree to cover certain conditions for a small extra premium or, if your condition warrants it, refer you to a specialist insurer.

8. Even horse riding is adventurous

Many policies exclude "risky activities", which can be horse riding, scuba diving, jet skiing or mountain climbing. If you are going on a skiing holiday make sure the policy includes comprehensive winter sports cover.

9. Independent travellers should opt for scheduled airline failure cover

If you tend to make your own flight and accommodation arrangements, rather than booking a package, it's important your insurance includes scheduled airline and end-supplier failure cover, which protects you if an airline, villa company or ferry firm goes bust after you've booked your holiday. Note that even five-star policies may not cover airline failures.

10. Get an EHIC card

If you are heading to Europe, get a free European Health Insurance Card (EHIC), which gives you access to state-provided healthcare, at a reduced cost or sometimes free, when temporarily visiting an EU country, and also Iceland, Liechtenstein, Norway and Switzerland. Some travel insurance policies will waive the excess for medical claims if you use your EHIC to get medical treatment while travelling in the EU. The easiest way to apply for, or renew, an EHIC – which is valid for up to five years – is at ehic.org.uk. Alternatively, you can call 0845 606 2030 or pick up an application form from the Post Office. You'll need to supply the NHS or national insurance number, surname, forenames and date of birth of applicants.

Best value travel insurance deals

To give some idea of the best value travel policies on offer, we got quotes from Moneysupermarket.com for four scenarios: a family annual multi-trip policy for Europe; a family single trip policy for a fortnight in Corfu; an individual annual, multi-trip policy worldwide including the US and Canada; and an individual single-trip policy for a fortnight in Thailand. Each prompted quotes from dozens of insurers and the results can be found in the table below.

Health insurance


Health insurance is insurance against the risk of incurring medical expenses among individuals. By estimating the overall risk of health care and health system expenses, among a targeted group, an insurer can develop a routine finance structure, such as a monthly premium or payroll tax, to ensure that money is available to pay for the health care benefits specified in the insurance agreement. The benefit is administered by a central organization such as a government agency, private business, or not-for-profit entity. According to the Health Insurance Association of America, health insurance is defined as "coverage that provides for the payments of benefits as a result of sickness or injury. Includes insurance for losses from accident, medical expense, disability, or accidental death and dismemberment"


health insurance policy is:
1) a contract between an insurance provider (e.g. an insurance company or a government) and an individual or his/her sponsor (e.g. an employer or a community organization). The contract can be renewable (e.g. annually, monthly) or lifelong in the case of private insurance, or be mandatory for all citizens in the case of national plans. The type and amount of health care costs that will be covered by the health insurance provider are specified in writing, in a member contract or "Evidence of Coverage" booklet for private insurance, or in a national health policy for public insurance.
2) Insurance coverage is provided by an employer-sponsored self-funded ERISA plan. The company generally advertises that they have one of the big insurance companies. However, in an ERISA case, that insurance company "doesn't engage in the act of insurance", they just administer it. Therefore ERISA plans are not subject to state laws. ERISA plans are governed by federal law under the jurisdiction of the US Department of Labor (USDOL). The specific benefits or coverage details are found in the Summary Plan Description (SPD). An appeal must go through the insurance company, then to the Employer's Plan Fiduciary. If still required, the Fiduciary’s decision can be brought to the USDOL to review for ERISA compliance, and then file a lawsuit in federal court.
The individual insured person's obligations may take several forms:[2]
  • Premium: The amount the policy-holder or his sponsor (e.g. an employer) pays to the health plan to purchase health coverage.
  • Deductible: The amount that the insured must pay out-of-pocket before the health insurer pays its share. For example, policy-holders might have to pay a $500 deductible per year, before any of their health care is covered by the health insurer. It may take several doctor's visits or prescription refills before the insured person reaches the deductible and the insurance company starts to pay for care. Furthermore, most policies do not apply co-pays for doctor's visits or prescriptions against your deductible.
  • Co-payment: The amount that the insured person must pay out of pocket before the health insurer pays for a particular visit or service. For example, an insured person might pay a $45 co-payment for a doctor's visit, or to obtain a prescription. A co-payment must be paid each time a particular service is obtained.
  • Coinsurance: Instead of, or in addition to, paying a fixed amount up front (a co-payment), the co-insurance is a percentage of the total cost that insured person may also pay. For example, the member might have to pay 20% of the cost of a surgery over and above a co-payment, while the insurance company pays the other 80%. If there is an upper limit on coinsurance, the policy-holder could end up owing very little, or a great deal, depending on the actual costs of the services they obtain.
  • Exclusions: Not all services are covered. The insured are generally expected to pay the full cost of non-covered services out of their own pockets.
  • Coverage limits: Some health insurance policies only pay for health care up to a certain dollar amount. The insured person may be expected to pay any charges in excess of the health plan's maximum payment for a specific service. In addition, some insurance company schemes have annual or lifetime coverage maxima. In these cases, the health plan will stop payment when they reach the benefit maximum, and the policy-holder must pay all remaining costs.
  • Out-of-pocket maxima: Similar to coverage limits, except that in this case, the insured person's payment obligation ends when they reach the out-of-pocket maximum, and health insurance pays all further covered costs. Out-of-pocket maxima can be limited to a specific benefit category (such as prescription drugs) or can apply to all coverage provided during a specific benefit year.
  • Capitation: An amount paid by an insurer to a health care provider, for which the provider agrees to treat all members of the insurer.
  • In-Network Provider: (U.S. term) A health care provider on a list of providers preselected by the insurer. The insurer will offer discounted coinsurance or co-payments, or additional benefits, to a plan member to see an in-network provider. Generally, providers in network are providers who have a contract with the insurer to accept rates further discounted from the "usual and customary" charges the insurer pays to out-of-network providers.
  • Prior Authorization: A certification or authorization that an insurer provides prior to medical service occurring. Obtaining an authorization means that the insurer is obligated to pay for the service, assuming it matches what was authorized. Many smaller, routine services do not require authorization.[3]
  • Explanation of Benefits: A document that may be sent by an insurer to a patient explaining what was covered for a medical service, and how payment amount and patient responsibility amount were determined.[3]
Prescription drug plans are a form of insurance offered through some health insurance plans. In the U.S., the patient usually pays a copayment and the prescription drug insurance part or all of the balance for drugs covered in the formulary of the plan. Such plans are routinely part of national health insurance programs. For example in the province of Quebec, Canada, prescription drug insurance is universally required as part of the public health insurance plan, but may be purchased and administered either through private or group plans, or through the public plan.[4]
Some, if not most, health care providers in the United States will agree to bill the insurance company if patients are willing to sign an agreement that they will be responsible for the amount that the insurance company doesn't pay. The insurance company pays out of network providers according to "reasonable and customary" charges, which may be less than the provider's usual fee. The provider may also have a separate contract with the insurer to accept what amounts to a discounted rate or capitation to the provider's standard charges. It generally costs the patient less to use an in-network provider.

Comparison[edit]






The Commonwealth Fund, in its annual survey, "Mirror, Mirror on the Wall", compares the performance of the health care systems in Australia, New Zealand, the United Kingdom, Germany, Canada and the U.S. Its 2007 study found that, although the U.S. system is the most expensive, it consistently under-performs compared to the other countries.[6] One difference between the U.S. and the other countries in the study is that the U.S. is the only country without universal health insurance coverage.
The Commonwealth Fund completed its thirteenth annual health policy survey in 2010.[7] A study of the survey "found significant differences in access, cost burdens, and problems with health insurance that are associated with insurance design".[7] Of the countries surveyed, the results indicated that people in the United States had more out-of-pocket expenses, more disputes with insurance companies than other countries, and more insurance payments denied; paperwork was also higher although Germany had similarly high levels of paperwork.[7]

Australia[edit]

The public health system is called Medicare. It ensures free universal access to hospital treatment and subsidised out-of-hospital medical treatment. It is funded by a 1.5% tax levy on all taxpayers, an extra 1% levy on high income earners, as well as general revenue.
The private health system is funded by a number of private health insurance organizations. The largest of these is Medibank Private, which is government-owned, but operates as a government business enterprise under the same regulatory regime as all other registered private health funds. The Coalition Howard government had announced that Medibank would be privatized if it won the 2007 election, however they were defeated by the Australian Labor Party under Kevin Rudd which had already pledged that it would remain in government ownership.
Some private health insurers are 'for profit' enterprises such as Australian Unity, and some are non-profit organizations such as HCF and the HBF Health Fund (HBF). Some have membership restricted to particular groups, but the majority have open membership. Membership to most health funds is now also available through comparison websites likemoneytimeiSelect or the decision assistance sites HelpMeChoose and the latest entry YouCompare. These comparison sites operate on a commission-basis by agreement with their participating health funds. The Private Health Insurance Ombudsman also operates a free website which allows consumers to search for and compare private health insurers' products, which includes information on price and level of cover.[8]
Most aspects of private health insurance in Australia are regulated by the Private Health Insurance Act 2007. Complaints and reporting of the private health industry is carried out by an independent government agency, the Private Health Insurance Ombudsman.[9] The ombudsman publishes an annual report that outlines the number and nature of complaints per health fund compared to their market share [10] [ The private health system in Australia operates on a "community rating" basis, whereby premiums do not vary solely because of a person's previous medical history, current state of health, or (generally speaking) their age (but see Lifetime Health Cover below). Balancing this are waiting periods, in particular for pre-existing conditions (usually referred to within the industry as PEA, which stands for "pre-existing ailment"). Funds are entitled to impose a waiting period of up to 12 months on benefits for any medical condition the signs and symptoms of which existed during the six months ending on the day the person first took out insurance. They are also entitled to impose a 12-month waiting period for benefits for treatment relating to an obstetric condition, and a 2-month waiting period for all other benefits when a person first takes out private insurance. Funds have the discretion to reduce or remove such waiting periods in individual cases. They are also free not to impose them to begin with, but this would place such a fund at risk of "adverse selection", attracting a disproportionate number of members from other funds, or from the pool of intending members who might otherwise have joined other funds. It would also attract people with existing medical conditions, who might not otherwise have taken out insurance at all because of the denial of benefits for 12 months due to the PEA Rule. The benefits paid out for these conditions would create pressure on premiums for all the fund's members, causing some to drop their membership, which would lead to further rises in premiums, and a vicious cycle of higher premiums-leaving members would ensue.
There are a number of other matters about which funds are not permitted to discriminate between members in terms of premiums, benefits, or membership – they include racial origin, religion, sex, sexual orientation, nature of employment, and leisure activities. Premiums for a fund's product that is sold in more than one state can vary from state to state, but not within the same state.
The Australian government has introduced a number of incentives to encourage adults to take out private hospital insurance. These include:
  • Lifetime Health Cover: If a person has not taken out private hospital cover by the 1st July after their 31st birthday, then when (and if) they do so after this time, their premiums must include a loading of 2% per annum for each year they were without hospital cover. Thus, a person taking out private cover for the first time at age 40 will pay a 20 per cent loading. The loading is removed after 10 years of continuous hospital cover. The loading applies only to premiums for hospital cover, not to ancillary (extras) cover.
  • Medicare Levy Surcharge: People whose taxable income is greater than a specified amount (in the 2011/12 financial year $80,000 for singles and $168,000 for couples[11]) and who do not have an adequate level of private hospital cover must pay a 1% surcharge on top of the standard 1.5% Medicare Levy. The rationale is that if the people in this income group are forced to pay more money one way or another, most would choose to purchase hospital insurance with it, with the possibility of a benefit in the event that they need private hospital treatment – rather than pay it in the form of extra tax as well as having to meet their own private hospital costs.
    • The Australian government announced in May 2008 that it proposes to increase the thresholds, to $100,000 for singles and $150,000 for families. These changes require legislative approval. A bill to change the law has been introduced but was not passed by the Senate.[12] An amended version was passed on 16 October 2008. There have been criticisms that the changes will cause many people to drop their private health insurance, causing a further burden on the public hospital system, and a rise in premiums for those who stay with the private system. Other commentators believe the effect will be minimal.[13]
  • Private Health Insurance Rebate: The government subsidises the premiums for all private health insurance cover, including hospital and ancillary (extras), by 10%, 20% or 30%, depending on age. The Rudd Government announced in May 2009 that as of July 2010, the Rebate would become means-tested, and offered on a sliding scale. While this move (which would have required legislation) was defeated in the Senate at the time, in early 2011 the Gillard Government announced plans to reintroduce the legislation after the Opposition loses the balance of power in the Senate. The ALP and Greens (which currently combine in Australia to form a minority government) have long been against the rebate, referring to it as "middle-class welfare".[14]

Canada[edit]

Health care is mainly a constitutional, provincial government responsibility in Canada (the main exceptions being federal government responsibility for services provided to aboriginal peoples covered by treaties, the Royal Canadian Mounted Police, the armed forces, and members of parliament). Consequently each province administers its own health insurance program. The federal government influences health insurance by virtue of its fiscal powers – it transfers cash and tax points to the provinces to help cover the costs of the universal health insurance programs. Under the Canada Health Act, the federal government mandates and enforces the requirement that all people have free access to what are termed "medically necessary services," defined primarily as care delivered by physicians or in hospitals, and the nursing component of long term residential care. If provinces allow doctors or institutions to charge patients for medically necessary services, the federal government reduces its payments to the provinces by the amount of the prohibited charges. Collectively, the public provincial health insurance systems in Canada are frequently referred to as Medicare. This public insurance is tax-funded out of general government revenues, although British Columbia and Ontario levy a mandatory premium with flat rates for individuals and families to generate additional revenues – in essence a surtax. Private health insurance is allowed, but in six provincial governments only for services that the public health plans do not cover, for example, semi-private or private rooms in hospitals and prescription drug plans. Four provinces allow insurance for services also mandated by the Canada Health Act, but in practice there is no market for it. All Canadians are free to use private insurance for elective medical services such as laser vision correction surgery, cosmetic surgery, and other non-basic medical procedures. Some 65% of Canadians have some form of supplementary private health insurance; many of them receive it through their employers.[15] Private-sector services not paid for by the government account for nearly 30 percent of total health care spending.[16]
In 2005, the Supreme Court of Canada ruled, in Chaoulli v. Quebec, that the province's prohibition on private insurance for health care already insured by the provincial plan violated the Quebec Charter of Rights and Freedoms, and in particular the sections dealing with the right to life and security, if there were unacceptably long wait times for treatment, as was alleged in this case. The ruling has not changed the overall pattern of health insurance across Canada but has spurred on attempts to tackle the core issues of supply and demand and the impact of wait times.[17]

China[edit]

France[edit]

The national system of health insurance was instituted in 1945, just after the end of the Second World War. It was a compromise between Gaullist and Communist representatives in the French parliament. The Conservative Gaullists were opposed to a state-run healthcare system, while the Communists were supportive of a complete nationalisation of health care along a British Beveridge model.
The resulting programme is profession-based: all people working are required to pay a portion of their income to a not-for-profit health insurance fund, which mutualises the risk of illness, and which reimburses medical expenses at varying rates. Children and spouses of insured people are eligible for benefits, as well. Each fund is free to manage its own budget, and used to reimburse medical expenses at the rate it saw fit, however following a number of reforms in recent years, the majority of funds provide the same level of reimbursment and benefits.
The government has two responsibilities in this system.
  • The first government responsibility is the fixing of the rate at which medical expenses should be negotiated, and it does so in two ways: The Ministry of Health directly negotiates prices of medicine with the manufacturers, based on the average price of sale observed in neighboring countries. A board of doctors and experts decides if the medicine provides a valuable enough medical benefit to be reimbursed (note that most medicine is reimbursed, including homeopathy). In parallel, the government fixes the reimbursment rate for medical services: this means that a doctor is free to charge the fee that he wishes for a consultation or an examination, but the social security system will only reimburse it at a pre-set rate. These tariffs are set annually through negotiation with doctors' representative organisations.
  • The second government responsibility is oversight of the health-insurance funds, to ensure that they are correctly managing the sums they receive, and to ensure oversight of the public hospital network.
Today, this system is more-or-less intact. All citizens and legal foreign residents of France are covered by one of these mandatory programs, which continue to be funded by worker participation. However, since 1945, a number of major changes have been introduced. Firstly, the different health-care funds (there are five: General, Independent, Agricultural, Student, Public Servants) now all reimburse at the same rate. Secondly, since 2000, the government now provides health care to those who are not covered by a mandatory regime (those who have never worked and who are not students, meaning the very rich or the very poor). This regime, unlike the worker-financed ones, is financed via general taxation and reimburses at a higher rate than the profession-based system for those who cannot afford to make up the difference. Finally, to counter the rise in health-care costs, the government has installed two plans, (in 2004 and 2006), which require insured people to declare a referring doctor in order to be fully reimbursed for specialist visits, and which installed a mandatory co-pay of 1 € (about $1.45) for a doctor visit, 0,50 € (about 80¢) for each box of medicine prescribed, and a fee of 16–18 € ($20–25) per day for hospital stays and for expensive procedures.
An important element of the French insurance system is solidarity: the more ill a person becomes, the less the person pays. This means that for people with serious or chronic illnesses, the insurance system reimburses them 100% of expenses, and waives their co-pay charges.
Finally, for fees that the mandatory system does not cover, there is a large range of private complementary insurance plans available. The market for these programs is very competitive, and often subsidised by the employer, which means that premiums are usually modest. 85% of French people benefit from complementary private health insurance.[18][19]

Germany[edit]

Germany has Europe's oldest universal health care system, with origins dating back to Otto von Bismarck's Social legislation, which included the Health Insurance Bill of 1883,Accident Insurance Bill of 1884, and Old Age and Disability Insurance Bill of 1889. As mandatory health insurance, these bills originally applied only to low-income workers and certain government employees; their coverage, and that of subsequent legislation gradually expanded to cover virtually the entire population.[20]
Currently 85% of the population is covered by a basic health insurance plan provided by statute, which provides a standard level of coverage. The remainder opt for private health insurance[citation needed], which frequently offers additional benefits. According to the World Health Organization, Germany's health care system was 77% government-funded and 23% privately funded as of 2004.[21]
The government partially reimburses the costs for low-wage workers, whose premiums are capped at a predetermined value. Higher wage workers pay a premium based on their salary. They may also opt for private insurance, which is generally more expensive, but whose price may vary based on the individual's health status.[22]
Reimbursement is on a fee-for-service basis, but the number of physicians allowed to accept Statutory Health Insurance in a given locale is regulated by the government and professional societies.
Co payments were introduced in the 1980s in an attempt to prevent over utilization. The average length of hospital stay in Germany has decreased in recent years from 14 days to 9 days, still considerably longer than average stays in the United States (5 to 6 days).[23][24] Part of the difference is that the chief consideration for hospital reimbursement is the number of hospital days as opposed to procedures or diagnosis. Drug costs have increased substantially, rising nearly 60% from 1991 through 2005. Despite attempts to contain costs, overall health care expenditures rose to 10.7% of GDP in 2005, comparable to other western European nations, but substantially less than that spent in the U.S. (nearly 16% of GDP).[25]