GEICO Top Ten REVIEWS

    With the wave of successful ad campaigns GEICO has launched in the last decade, it might seem that GEICO, our TopTenREVIEWS Gold Award winner, is relatively new to the auto insurance market. Not so. GEICO, which began in the District of Columbia as the Government Employees Insurance Company, has been an auto insurance provider for more than 70 years and has made its services available in all 50 states.
GEICO was among the first to develop a non-agent model for customer service, claims filing and policy inquiries, making these available through phone and Internet and allowing GEICO to pass savings on to its customers. In addition to these savings-oriented operational practices that provide new policyholders with substantial discounts, GEICO has earned and maintained the loyalty of its customers through its professional, helpful customer service representatives, efficient claims process and continued dedication to getting its policyholders off the road and back on again as quickly as possible.

Standout Features

• Infrastructural Savings Passed on to Policyholders
• Instant Online Premium Quote
• Online Policy Management

Response & Repair:

9.5/10

Getting your car safely off the road and in for repairs or replacement is one thing, but ensuring that motorists are back in their own car or temporary rental with little delay is another. Fortunately, GEICO excels at expediting initial towing and emergency services through its affiliates with streamlined claims and adjustments services to see that necessary repairs and replacements are done as quickly as possible, with the ins and outs of cost and culpability settled responsibly, judiciously and, most importantly, rapidly.
GEICO also offers its policyholders the ability to track claims online, doing away with the complicated "Phone-trees" that many car insurance companies require customers to go through to track claims.

Policy Flexibility:

10/10

GEICO is incredibly flexible with its policy attributes, crafting policies that suit the needs and budgets of its policyholders, while extending its streamlined business-model savings to the customer. Whether you are looking to insure multiple vehicles or drivers, increase or decrease deductibles on policies, reduce coverage to Liability-Only or manage the payment cycle or structure, GEICO allows its policyholders an unprecedented freedom to do so. Best of all, this can all be done online or over the phone with a dedicated GEICO insurance agent, which can be an added benefit for those living in rural areas.

Benefits & Discounts:

10/10

Many discounts are enjoyed outright through GEICO's area agent-free infrastructure. As for others, GEICO offers a variety of discounts ranging from good driver discounts, good student discounts (for younger drivers attending school) and automatic payment discounts, as well as discounts for multiple-policy holders and established customers. GEICO also offers discounts for policies involving cars with advanced safety and security features, including air bags, anti-lock brakes, car security/anti-theft systems and daytime running lights, among others.
As GEICO origins are in its Government Employee Insurance Company, GEICO offers many benefits and discounts to active, reserved and retired military personnel, as well as senior-level federal employees. But, just as it is no longer a company intended only for government employees, GEICO extends similar benefits and discounts to more than 275 affiliated groups.

Customer Service & Claims Timeliness:

10/10

 Getting you and your vehicle off the road and into the mechanic or appropriate technician is only half the battle. Seeing that claims are processed and repairs completed in a timely and efficient matter is another matter altogether. Fortunately, this is where GEICO stands out, giving its policyholders a variety of methods for reporting and tracking claims, while mediating between various auto insurance companies if necessary and facilitating timely car repairs. Claims can be reported and tracked entirely online, freeing up motorists to get on with day-to-day responsibilities as opposed to spending a considerable amount of time filtering through "phone trees" to speak to a claims adjuster or agent. Although, for additional convenience, policy information and claims information can still be accessed by phone, with the assurance of a fast connection to the appropriate party.
GEICO's reputation for its customer service is largely what has proven to be the true catalyst for its retention and policyholder satisfaction, not its entertaining, popular commercials or its slight savings. This is evident in its retention rate, which ranks among the best in the auto insurance industry.

Summary:

GEICO has emerged as one of the premiere car insurance companies in recent years--and for good reason. Offering its customers upfront savings on auto insurance policies, providing streamlined claims reporting and tracking and emphasizing personable and responsive customer service, all while facilitating quick repairs to get motorists back in their cars and on the road. Combine this with its bounteous offering of discounts, policy flexibility and potential for multiple policies such as home, life, boat and others and you have a one-stop-shop for auto insurance--as well as other insurance--needs that is as convenient and timely as a drive-thru window.

Car insurance buying guide

How To Find Very Cheap Car Insurance

 

 

Getting started

Those quirky characters in auto-insurance TV ads might give you more laughs than actual savings, according to a 2009 survey by the Consumer Reports National Research Center. Only 14 percent of 4,500 ConsumerReports.org subscribers who compared premiums found that they would save money by switching insurers.
That doesn't mean shopping is a waste of time. But it's only one way to save on auto premiums, which these days are buffeted by a slew of variables, such as:

Rising costs

Auto-insurance premiums are up 10 percent since 2008, compared with zero for overall inflation. That's a big change from the three prior years, when rates rose 1 percent per year on average.

Credit-based insurance scores

Hard times have hurt many consumers' credit scores. That could result in rate increases, thanks to most carriers' use of credit-based insurance scores in setting premiums. Consumer advocates (including Consumer Reports) have long argued that credit-based scoring is unfair because scores are not related to accident risk. But legislative efforts in 27 states to ban or restrict the practice over the last two years have been unsuccessful.

Uninsured motorists

The recession has prompted unemployed consumers to go without insurance, which could shift some or all of their liability costs to you.

Data mining

Some insurers use consulting firms that mine databases for personal policyholder information that may or may not be accurate. One company claims to dig for information about your kids, your marital status, your job, and other data with which to confront you for a possible rate hike.

Corner-cutting repairs

Some insurers push policyholders to get their cars fixed at specified repair shops, which left our readers less satisfied, so that the companies can cut costs, often through use of cheaper aftermarket replacement parts.
Some cost factors are beyond your control, but there's still plenty you can do to cut your premiums for the auto coverage you need.

Do an annual rate check

Check rates from other insurers annually to make sure you're getting the best deal. But if you've been with the same insurer a long time, it might be tough to beat its rates. That's one reason shopping around didn't pay off for our survey respondents: More than 60 percent have been with the same carrier for 10 or more years. "Insurers reward longevity, particularly loss-free longevity," says Bill Wilson, associate vice president for education and research at the Independent Insurance Agents and Brokers of America. Long-term policyholders get bumped up into better rate tiers.
But most consumers, 75 percent, haven't shopped for auto insurance in the past year, and of those who did, most researched only one or two companies, according to a recent insurance-industry survey. By looking father afield, you'll have a better shot at savings.
For example, a San Diego multicar couple in their 40s with a 17-year-old male driver on their policy and no violations or accidents might jump at Progressive's $6,104 annual premium if they were already paying $8,593 to Farmers Mid-Century. But they'd find even lower rates at State Farm ($4,625), Safeco ($3,717), Geico ($3,648), and USAA ($2,883), according to rate comparisons published by the California Department of Insurance.
Check whether your state insurance department provides rate comparisons; go to www.naic.org/state_web_map.htm to find a link to your state's agency. You can also compare multiple insurers online at Answer Financial, Insure.com, InsWeb, and NetQuote. You usually won't get an immediate quote online, but you will get e-mail messages from hungry agents.
Consider forming a relationship with an independent agent, who will check rates for you at a range of carriers.

Pick a top-rated insurer

Saving is not only a matter of finding the lowest premium. An insurer can charge less in premiums but cost you more overall by lowballing loss estimates, hassling the repair shop to cut corners, and forcing you to pay extra for the manufacturer's replacement parts if you choose them over cheaper knockoffs. It can also unfairly jack up your premiums after an accident.
We surveyed 28,241 ConsumerReports.org subscribers who filed a claim between 2006 and the first half of 2009. Eighty-six percent of them were highly satisfied with the handling of their claims. Among the highest-rated groups were NJM, USAA, Amica, and Auto-Owners, with overall satisfaction scores of 92 or higher. Availability for some insurers is limited by region or policyholder eligibility rules.
Only 10 percent of Auto-Owners policyholders complained about claims-related problems, such as delays and disputes over fault or damages. By contrast, 26 percent of Commerce customers had a complaint in that area.

Set the deductible right

A higher deductible reduces your premium because you pay more out of pocket if you have a claim. Hiking your deductible from $200 to $500 can cut your premium on collision by 15 to 30 percent. Go to $1,000 and you could save 40 percent. If you have a good driving record and haven't had an at-fault accident in years, if ever, opting for a higher deductible on collision might be a good bet. Just make sure you can afford to pay it if your luck runs out.

Review all of your coverage

Your liability coverage pays for bodily injury and property damage that you cause in accidents. Don't get caught short by reducing your liability limits to the state minimums. Buying more coverage might seem like an odd way to save, but the benefit comes if you have a costly claim, which can put your personal assets at risk. Buy standard 100/300/100 coverage, which pays for bodily injury up to $100,000 per person and $300,000 per accident, and property damage up to $100,000. If you have a high net worth, boost bodily injury to $250,000 per person and $500,000 per accident.
One of every six drivers today may be uninsured, according to the Insurance Research Council. If you get hit by an uninsured at-fault driver, you'll have to pay for repairs out of your own pocket and sue the at-fault driver for damages. Protect yourself by buying uninsured/underinsured motorist protection with the same limits as your liability coverage.
You can probably cancel your collision and/or comprehensive coverage when the annual cost equals or exceeds 10 percent of your car's book value. Otherwise, you could end up paying more over time than you would recoup for repair or replacement of your damaged, stolen, or totaled vehicle.
If you have another car that you can use while your vehicle is being repaired, you don't need to pay for rental-reimbursement coverage. Dump roadside assistance if you have an auto-club membership that's a better deal. Think carefully about personal-injury protection and medical-payments coverage: Forget it if you have good health coverage; keep it if you don't or if your usual passengers might not be well insured.

Watch crash repairs closely

Claims payment is where the rubber hits the road. Your insurer might push you to use shops in a direct-repair program (DRP) or use cheaper replacement parts, rather than the original equipment manufacturer (OEM) parts. Tests have found that some non-OEM parts fit poorly, are more prone to rust and corrosion, don't always meet federal safety standards, and may not provide good protection in a crash.
In our survey, respondents' satisfaction with repairs was significantly lower among those who felt pressured to use DRP shops and non-OEM parts. And respondents who said they were pressured to use non-OEM parts had significantly more problems with their repairs.

Take advantage of discounts

Discounts are designed to attract the business of lower-risk drivers. Those drivers include students with good grades, new drivers who have taken a driver-training course, older drivers who have taken a refresher course, and members of affinity groups, such as college alumni and certain occupations and professions. Antitheft and safety equipment can also get you a discount.
Insurers also offer discounts if you buy your homeowners, renters, or life-insurance policy from them. But be sure you check out total costs both ways: premiums from different insurers combined compared with single-insurer packages.
At least two insurers offer discounts in some states based on electronic monitoring of your driving habits. With Progressive's "Snapshot" discount, eligible drivers in 22 states plug an electronic data recorder into their car's data port (available only for cars from model year 1996 or later). The device tracks miles and time of day the car is driven and how often you brake suddenly. If the device shows that you drive less than average, avoid operation from midnight to 4 a.m., and don't stomp on the brake pedal, you might get up to a 30 percent discount. If it shows that you're a riskier driver, you could see your rate go up by as much as 9 percent in some states. If you quit the program, Progressive won't use the data to set your premium, except in Alabama, where the insurer can use it for a year after you quit.
State Farm's "Drive Safe & Save" discount, available only in Ohio, uses your GM vehicle's OnStar system to track and transmit monthly odometer readings. A 30- to 49-year-old driver who pays $600 per year in premiums, for example, will get a 9 percent discount if he drives 13,000 miles per year and a 23 percent reduction if he drives only 6,000 miles. But if he's rated as "short annual mileage," less than 7,500 miles per year, he could end up paying more if the data show that he drives more.